Customer Services

Friendly and competent customer service is key to retaining you as a satisfied customer. Based on this basic premise, our service engineers and sales & service partners assist you throughout the life cycle of your instrumentation – wherever and whenever you need us. Since its foundation in 1973, SOTAX has continuously extended the range of available services and has become a preferred partner of leading pharmaceutical companies worldwide.


In service, few things are as important as experience. Real people providing real service is critical to our business and has helped to make us what we are today. From installation qualification to preventive maintenance – our team of industry experts, product specialists, and service engineers support you in maximizing your investment.



Since 1973.

SOTAX is built on services. Deeply rooted in more than 45 years of experience, we are specialists in what we do. Whether you need assistance with method transfer, require application support, or are looking for friendly, competent, and costeffective qualification of your installed base – we are there for you. Throughout the life cycle of your products. Wherever you are.