Friendly and competent customer service is key to retaining you as a satisfied customer. Based on this basic premise, our service engineers and sales & service partners assist you throughout the life cycle of your instrumentation – wherever and whenever you need us.
Global, reliable, customer-focused. The SOTAX Global Service Network is available whenever and wherever you need us.
- System installation and qualification
- User training
- Preventive maintenance
- Technical support
(first line responder training)
- Updates, upgrades and customization
- Compliance services (cGMP compliant qualification: IQ, OQ, PQ, MQ, PVT, and customer-specific qualification
- Service contracts
Are you working on a new product and need data to support a new instrument acquisition – or maybe you are looking for assistance with automation implementation or method development but lack bandwidth? Our team of experienced specialists can help you to save time and provide additional short-term capacity.
- Feasibility studies
- Method development
- Method transfer
- Application support
- Training and education
Concentrate on your job – not on qualification deadlines and associated paperwork. Our service contracts provide trouble-free service and compliance coverage with cost assurance. No surprises, no additional expense.
- Protect your capital investment
- Extend equipment life
- Receive priority service
- Scheduled routine service
- Cost assurance for the entire contract period