SOTAX includes the system installation and training in its offers. The customer has the guarantee that the instrument functions to specification and that the users are properly trained. SOTAX specialists install the systems including the control device and software in the SOTAX test laboratory prior to shipping to ensure correct functionality to individual specification. Upon delivery to the customer's laboratory the system is installed and again tested to specification prior to training its users. The required operational and/or performance validation work can be performed by the SOTAX specialist if the customer so wishes.

Though SOTAX test instruments are highly reliable and generally trouble-free regular preventative maintenance visits made by specialists are recommended. SOTAX offers various maintenance solutions. Maintenance can happen once or twice a year and can be written into a maintenance contract. The maintenance works are performed, recorded and accepted by that companies' responsible person and the laboratory is provided with all the necessary documentation in case of an inspection.

Our software customers can interact with our software specialists at three different levels: calling them on a Hot-line, sending them their complete database for diagnostic or interacting on-line computer to computer. Remote secured tools allow the user to see his problem solved immediately. 

If a SOTAX instrument becomes defective our service technician can repair it on site or in the repair center. SOTAX also offers maintenance and repair contracts to ensure maximum operational efficiency. Guaranteed reaction times keep fault-related interruption in use to an absolute minimum.