A leading instrumentation brand needs a perfect service. Since its creation, SOTAX has built an excellent reputation as a specialist in the manufacture of innovative, sophisticated and long lasting instruments and systems for medicament testing, establishing SOTAX as the leader in this technological field.

SOTAX instruments are characterised by their high quality and a long working life. SOTAX is certified ISO 9001 and TickIt for software development.

SOTAX is designing instruments for the pharmaceutical industry and therefore trains its Service Engineers on Pharmaceutical official guidelines. Several SOTAX Service Engineers were already in Pharmaceutical Industry laboratories before joining the company.

This has created for more than 30 years a internal knowledge network which supports daily the high level expectations of SOTAX customers. 

SOTAX, as a customer-oriented company, offers comprehensive after-sales service covering installation, maintenance, validation and repair of manual, semi-automated and fully automated testing systems.

An extensive network of service engineers represents SOTAX in a variety of countries in Europe and the rest of the World. SOTAX offers both operational and performance validation services (OQ and PQ) while many companies outsource this function.

Thoroughly trained according to regulation guidelines SOTAX specialists qualify the units according to the cGMP and GAMP guidelines.

Buying a SOTAX instrument ensures complete care during its lifetime and gives the security that it is working to specification and meeting the highest validation requirements now and later.